PRIVACY POLICY

Hemel Bushveld Lodge
Last Updated: 28-03-2026

1. Introduction

Hemel Bushveld Lodge respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect the following information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Physical address
• ID or passport details (where required by law)
• Payment information

2.2 Booking Information

• Arrival and departure dates
• Number of guests
• Special requests

2.3 Technical Information

• IP address
• Browser type
• Device information
• Website usage data

3. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate with you about your stay
• Comply with legal and regulatory obligations
• Improve our services and website
• Process payments securely

We will not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process personal information based on:

• Your consent
• The performance of a contract (booking agreement)
• Legal obligations
• Legitimate business interests

5. Sharing of Information

We may share your information with:

• Payment processors
• Booking platform providers
• IT and website service providers
• Government authorities where legally required

All third parties are required to protect your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill booking obligations
• Comply with legal requirements
• Resolve disputes

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information (where legally permissible)
• Object to certain processing
• Withdraw consent

Requests can be submitted via the contact details below.

9. International Visitors

If you are visiting from outside South Africa, please note that your information may be processed and stored in South Africa.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

11. Contact Information

Hemel Bushveld Lodge
24 Rivers Road
Vaalwater, South Africa
Email: [email protected]